If you have forgotten your password, visit the forgotten
password page, where you will be prompted for the
e-mail address you used to create your account. You will
receive the message "Success: A new password has been sent
to your e-mail address".
A new temporary password will then be sent to the e-mail
address you provided. Use this password to log into the
site. Once you log in, we encourage you to change your temporary
password under Account
Info to one you will remember easily.
How can view the status of My Order?
To view the status of a recently placed order, please sign
in and proceed to your 'Account Info' page, to view your
'Order History'. An order can only be cancelled prior to
being processed by our dispatch center. Please refer to
our Orders
page for more information.
What are your Shipping Costs & Delivery
Schedule?
Our products are proudly shipped by Australian Post using eparcel. Postage
within Australia is charged at a flat rate of $7.95 AUD no matter where you
live in Australia. We do not ship internationally.
* First Time Shipping for New Customers - If you choose
to redeem the points you receive when first signing up (50
points), your shipping cost is reduced to $5.95 (normally
$7.95).
You will be notified by email once your order has been dispatched.
Orders are processed between Monday and Friday 08:00am -
6:00pm, excluding public Holidays. We aim to dispatch "in
stock" items on the same working day after an order has
been placed. Orders placed during a weekend, Public Holiday
or after 6:00pm will be processed on the next working day
(Monday-Friday).
How do I Return or Exchange an item?
If you change your mind or wish to cancel your order after
your goods have been dispatched, please accept the items
when delivered and return the un-opened items to us for
a refund, minus any postage and packing costs incurred by
us.
A 10% restocking fee is applicable (goods must be unopened,
undamaged and unused including packaging) as we have to
cover bank and stocking charges, alternatively we can provide
a code for store credit for the full value of your purchase.
Sorry we cannot refund freight charges on delivery and return
of goods and all returns must be with in 30 days of purchase.
See our Returns
Policy for more information.
Is simplyhair.com.au Secure?
Our website encrypts your personal credit or debt card number
prior to transmission over the Internet from your computer
to our server using Secure Socket Layer (SSL) encryption
technology. SSL is considered the industry standard for
conducting secure online transactions. This technology works
best when the site is viewed using Microsoft's Internet
Explorer or Mozilla Firefox.
www.simplyhair.com.au is site secured with a GEO Trust SSL
Certificate. Sites secured with GeoTrust utilise the highest
level of encryption or security possible. This means you
can rest assured that communications (e.g. credit card numbers)
between your browser and eWAY web servers are private and
secure when the SSL session is activated. See our Privacy
and Security Policy for more information.
www.simplyhair.com.au also uses eWAY to process all credit
card information. eWAY is the leading payment gateway solution
for processing payments in real time. eWAY is PCI DSS compliant
and has been certified as a trusted partner by the major
credit card schemes. The security standards in place ensure
that all credit card data is encrypted and secured.
