Orders are processed between Monday and Friday 08:00am -
6:00pm, excluding public Holidays. We aim to dispatch "in
stock" items on the same working day after an order has
been placed.
Orders placed during a weekend, Public Holiday or after
6:00pm will be processed on the next working day (Monday-Friday).
Can I pickup my order from the salon?
Unfortunately we do not allow pickup from the salon. We ship our parcels with Australia post so if you live close by you will have your products in next to no time!
When will I receive my order?
Our products are proudly shipped by Australia Post using
eparcel. Standard delivery within Australia is typically
48 hours but can take up to 5 days. Please note that this
is not guaranteed and some parcels can take slightly longer
due to postal delays especially during busy periods such
as Christmas or if you live in a remote area outside the
Australia post network.
The delivery times listed above are from the time the parcel
is dispatched, not from the time you place your order. So
make sure you count the days from the dispatch date, not
from the order date. Also, "working days" means Monday to
Friday only, and doesn't include public holidays.
Note: We cannot be held responsible for items delayed
in the postal system as this is beyond our control.
Can I change/cancel my order?
Should you wish to change/cancel your order you can do so
by filling out our contact
us form providing that your order has not already
been processed. Note: Please be aware that orders are processed
very quickly during business hours and it may not always
be possible to intercept your order before dispatch due
to the volume of orders being processed in our Warehouse.
If you change your mind or wish to cancel your order after
your goods have been dispatched, please accept the items
when delivered and return the un-opened items to us for
a refund, minus any postage and packing costs incurred by
us. A 10% restocking fee is applicable (goods must be unopened,
undamaged and unused including packaging) as we have to
cover bank and stocking charges, alternatively we can provide
a store credit for the full value of your purchase. Unfortunately
we cannot refund freight charges on delivery and return
of goods and all returns must be with in 30 days of purchase.
Bulk Orders
We encourage bulk orders to pass on greater savings, however
please email us before placing bulk orders of the same product
where the quantity of the same product is three or more.
This is to ensure the availability of the product prior
to you placing the order. In some cases additional products
may need to be ordered in to fulfil the order and some delay
may occur.
I am having trouble placing an order.
Please try the following:
1. Check that we accept the card you are trying. See our
Payment
Options page for more informtaion.
2. Make sure that there are no spaces in the credit card
number.
3. Check that you have entered the correct expiry date of
the card (you do not need to enter a start date or issue
number if your card does not have one)
4. Try another card
5. If you are still experiencing problems making an order,
then please contact
us.
What happens if I haven't received my
order?
If your order has not been delivered within the usual timescale
quoted on site it is most likely that the parcel has been
delayed in the postal system. Please contact
us and we will immediately follow up with Australia
Post.
Australia Post will not deem a parcel to be lost until it
has been in the postal system (national or international)
for a period of 10 working days. It is very rare for a parcel
to take this length of time to arrive but we are unable
to dispatch a replacement until this period of time has
elapsed.
If your order still has not been delivered after 5 working
days please contact
us.
Delayed or Lost Parcels
If you have not received your parcel after 5 business days
(not including the Weekend) then there is a chance your
parcel may be at your local Post Office. If you are in a
regional area please allow up to 7 business days for delivery.
We have seen cases where the Reminder Notice from Australia
POST is misplaced or lost. Please call Australia POST on
131317 and ask to be transferred to your local Post Office
to see if your parcel is in storage.
If the parcel is not at your local Australia POST Office
then please email us and we will follow up on your behalf.
There is an error in my order…
Please contact
us and we will do our very best to make sure that
any errors are rectified. We will also do our best to compensate
you.
I have received a damaged item…
Please contact
us and we will arrange for a replacement to be dispatched
to you. Damaged goods will need to be returned to our returns
department. Please see our contact
us page for the Address. Please do not ship items
back to us unless you have been instructed by the Simply
Hair and Beauty team.
I forgot to use my discount code?
Note: We are unable to apply any discounts after
an order has been placed on our website.
I cannot apply my discount code?
If you are experiencing problems when trying to apply a
voucher code on during the checkout process please contact
us before placing your order as we cannot apply
voucher codes after an order has been placed.
Note: Please be aware that voucher codes cannot be
used in conjunction with another offer/free gift on site.
